Customer Experience and Profitability

Customer Experience 6 (CX)


Situation

A large reseller network sought improved cusotmer experience (CX), cusotmer service devlivery overall and efficiency from productive teams to increase profitability.

Our Work

Boyle Consulting delivered onsite coaching to key department personnel and frontline team members.

Outcomes

Net Promoter score improvement increased from -25 to +50 in 12 months.