Customer Experience 6 (CX)
Customer Experience and Profitability
Situation
A large reseller network sought improved cusotmer experience (CX), cusotmer service devlivery overall and efficiency from productive teams to increase profitability.
Our Work
Boyle Consulting delivered onsite coaching to key department personnel and frontline team members.
Outcomes
Net Promoter score improvement increased from -25 to +50 in 12 months.