Boyle Consulting specialises in commercial vehicle training for team members who sell and support on-highway heavy commercial vehicles including trucks, buses and other special purpose vehicles.

Leadership Development

Enhance success

Leading an organisation, department or team is challenging. To enhance success, Managers need to be able to think and act operationally, strategically and conceptually.

Balance needs

Managers also need to be able to balance the needs and expectations of multiple stakeholders including customers, their teams, colleagues, business owners, directors and manufacturers.

Continue learning

Being an effective leader can be learned. Being a great leader takes time and a willingness to self-reflect and invest in self-development.

  • Emotional intelligence
  • Leading others
  • Presentation skills
  • Change management
  • Business planning
  • Creating a customer centric culture
  • Developing a ‘lean’ operation

At Boyle Consulting, we use a range of self-evaluation tools including LifeStyles Inventory (LSI), Myers-Briggs Type Indicator (MBTI) and Team Management Profile (TMP).

Sales Training

With increased competition and reduced margins, it is essential to maximise every sales opportunity. Boyle Consulting’s Sales Training informs and engages participants so they can deliver an outstanding customer experience (CX), build loyalty and profit along the way.

  • Measuring and managing the Sales Teams
  • Customer profiling, needs and expectations
  • Trends in the commercial vehicle industry
  • Financial management of the showroom
  • Professional recruitment drive
  • Customer relationship management, retention and future business strategy
  • The sales process in action
  • Prospecting and customer relationship management
  • Time, territory and goal management
  • Managing objections
  • Personal presentation skills
  • Feature, Attribute, Benefit (FAB) selling
  • CX
  • Selling value

Service Training

  • Increasing service profit and absorption rate
  • Leading the Service Team
  • Customer relationship management, customer retention and marketing
  • Strategies
  • 5S (Sort, Set in Order, Shine, Standardise, and Sustain) and continuous improvement
  • The service process: delivering a positive CX every time
  • Selling genuine service, parts and accessories
  • Managing difficult customer situations
  • Essential documentation
  • Time and people management
  • Job planning and scheduling
  • Time and people management
  • Essential documentation
  • Customer communication skills

Truck and Bus customers need to keep their vehicles moving. They are demanding and have many choices available to meet their servicing and repair needs. They want to know when their vehicle will be ready and the cost.

In a very competitive marketplace Commercial Vehicle Service Departments need to provide an outstanding CX to achieve profitable returns for the business.

This requires considerable resources in terms of facilities, customer relationship management, people, training, equipment and tooling, dealer management systems (DMS), and marketing.

To maximise returns these resources need to be managed effectively.

Parts Training

Truck and bus operators aim is to keep their ‘wheels turning’. When their wheels are turning, they are servicing their customers.

Truck and Bus Parts Departments interact directly with end user customers in addition to supporting their Service and Sales Departments to deliver a service that is on time and budget.

This requires considerable resources to operate including parts stock, buildings and space, training, showroom areas, binning, equipment and DMS.

To maximise returns these resources need to be managed effectively.

  • Increasing parts profit and absorption rate
  • Parts inventory management
  • Leading the Parts Department  
  • Parts sales and marketing strategies
  • Customer retention
  • Customer communication skills
  • Selling genuine parts and accessories
  • Showroom merchandising
  • Managing difficult customer situations
  • Consultative selling skills
  • Goal, time and territory management
  • Negotiation skills

More Industry Specialties

Ag & Construction
Mining Services

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