The experienced team at Boyle Consulting tailors training to meet the needs of team members who sell and service passenger and light commercial vehicles.
Developing Automotive Industry Leaders
Enhance success
Leading an organisation, department or team is challenging. To enhance success, Managers need to be able to think and act operationally, strategically and conceptually.
Balance needs
Managers also need to be able to balance the needs and expectations of multiple stakeholders including customers, their teams, colleagues, business owners/directors and manufacturers.
Continue learning
Being an effective leader can be learned. Being a great leader takes time and a willingness to self-reflect and invest in self-development.
THIS PROGRAM INCLUDES:
- Emotional intelligence
- Leading others
- Presentation skills
- Change management
- Business planning
- Creating a customer centric culture
- Developing a ‘lean’ operation
At Boyle Consulting, the consultants in our leadership development program use a range of self-evaluating tools. These include LifeStyles Investory (LSI), Myers-Briggs Type Indicator (MBTI) and AMA DISC Survey (DISC).
Sales Training
With increased competition and reduced margins, it is essential to maximise every sales opportunity. Boyle Consulting’s Sales Training informs and engages participants so they can deliver an outstanding customer experience (CX), build loyalty and profit along the way.
THIS PROGRAM INCLUDES:
- Measuring and managing the Sales Teams
- Customer profiling, needs and expectations
- Trends in the automotive industry
- Financial management of the showroom
- Professional recruitment drive
- Customer relationship management, retention and future business strategy
- The sales process in action
- Prospecting and customer relationship management
- Time and goal management
- Managing objections
- Personal presentation skills
- Road To A Sale (RTAS)
- Feature, Attribute, Benefit (FAB) selling
- CX
- Selling value
Service Training
THIS PROGRAM INCLUDES:
- Increasing service profit and absorption rate
- Leading the Service Team
- Customer relationship management, customer retention and marketing strategies
- 5S and continuous improvement
- The service process: delivering a positive CX every time
- Selling genuine service, parts and accessories
- Managing difficult customer situations
- Essential documentation
- Time and people management
- Workshop planning and scheduling
- Time and people management
- Essential documentation
Customers are demanding and have many choices available to meet their vehicle servicing and repair needs.
In a very competitive marketplace Automotive Service Departments need to provide an outstanding CX to achieve profitable returns for the business.
This requires considerable resources in terms of facilities, customer relationship management, people, training, equipment and tooling, DMS and marketing.
To maximise returns these resources need to be managed effectively.
Parts Training
Automotive Parts Departments interact directly with Service and Sales Departments to deliver a service that is on time and budget.
This requires considerable resources including parts, stock, buildings and space, binning, training, equipment and DMS.
To maximise returns, these resources need to be managed effectively.
THIS PROGRAM INCLUDES:
- Increasing parts profit and absorption rate
- Parts inventory management
- Leading the Parts Department
- Parts sales and marketing strategies
- Customer retention
- Customer communication skills
- Selling genuine parts and accessories
- Managing difficult customer situations
- Selling skills
- Time and territory management
More Industry Specialties
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Automotive
Frequently Asked Questions
Boyle Consulting helps dealerships grow by improving sales performance, customer retention, and operational efficiency. Through customised training and on-site coaching, we equip your team with the skills, processes, and strategies needed to increase revenue, enhance customer satisfaction, and strengthen market share.
Our approach combines hands-on dealership experience with proven training and development expertise. We don’t deliver generic programs—we tailor every solution to your business, focusing on measurable outcomes such as gross profit improvement, customer satisfaction scores (CSI/NPS), and long-term staff capability.
Leadership development is embedded into our programs at every level. Whether it’s coaching service advisors to lead customer conversations, mentoring sales managers to drive team performance, or training department heads to improve operational KPIs, leadership is developed as a core competency rather than an add-on.
Service advisor training focuses on improving customer communication, upselling opportunities, and operational efficiency. Advisors learn how to manage bookings, handle objections, explain technical information clearly, and deliver a customer experience that builds loyalty and increases workshop profitability.
Sales management training covers essential skills such as team leadership, target setting, performance coaching, lead management, financial control, and strategic decision-making. The program is designed to help managers drive consistent sales growth while maintaining strong customer satisfaction and profitability.