We help businesses align their culture to their strategy.
We are trusted by global manufacturers and distributors to develop their leadership and shape their culture.
Culture influences everything in an organisation.
At Boyle Consulting, we work with leaders to align their culture with their strategic goals. This involves engaging team members to work together constructively in the interest of safety and providing customers with great experiences.
Our general approach is outlined below:
Customer Retention
CX and Operating Standards Development, Review and Improvement
We have many years of experience developing, launching and reviewing operating standards in frontline customer experience and in operational areas. We work with you to define critical, measurable and auditable standards, important to your customers, quality and efficiency for operational consistency across networks. Our standards have formed the basis of individual and group rewards and incentive programs.
Frequently Asked Questions
We build CX into every consulting project by aligning operational improvements with the customer journey. This ensures that process changes not only improve efficiency but also deliver a consistently positive customer experience that drives loyalty and retention.
Yes. All recommendations are supported by customer experience insights and key performance data. This evidence-based approach ensures strategies are measurable, sustainable, and aligned with both business goals and customer expectations.
We specialise in the automotive industry, covering sales, service, and parts operations. Our expertise also extends to related sectors where operational performance, customer satisfaction, and service excellence are essential for growth.
We embed long-term success by providing follow-up support, leadership coaching, and practical tools. This approach empowers your team to maintain improvements and achieve lasting results well beyond the consulting engagement.
Clients can expect clear business improvements, including increased sales, stronger profitability, higher customer satisfaction scores (CSI/NPS), enhanced staff performance, and greater operational efficiency.