Customer Experience 3 (CX)
Performance Turnaround
Situation
A multinational commercial vehicle supplier sought urgent CX and financial turnaround from a large, day and night shift, loss making operation.
Our Work
Boyle Consulting conducted a detailed onsite review of customer and internal team member experiences and operational processes.
In partnership with the client we developed a corrective action plan.
Outcomes
$1.5M turnaround in 12 months and increased customer satisfaction and retention.