Leaders shape culture

Culture shapes the Customer Experience (CX)

Developing leaders is essential for every organisation

Contemporary leadership calls for constructive and positive management styles which engage employees and achieve results.

Award-winning leadership talent development programs

Program presentation can be short course or competency based, Boyle Consulting in partnership with Adapt Education (RTO #32452) present Leadership and Management Programs at Diploma and Cert IV levels. All are suitable for emerging or experienced leaders across all functional silos from aftersales to sales to HR. Boyle Consulting can also customise training programs to meet the specific needs of any organisation.

Our Programs

Leadership and Management Diploma *

Boyle Consulting’s Leadership and Management Program is ideal for Middle to Senior Managers who manage a team or are responsible for operational assets, inventory and processes. The Diploma involves development and implementation of real-world projects, often organisation-wide involving change strategy deployment, typically around CX and operational or financial performance.

Self Evaluation


Work based projects are defined before the training program to ensure organisational outcomes and competence development.

Personality profiling – leader self-understanding

A key part of leadership development is self-awareness and understanding how your actions impact your team, your co-workers and the businesses bottom line.


At Boyle Consulting, we use a range of self-evaluation tools including LifeStyles Inventory (LSI), Myers-Briggs Type Indicator (MBTI) and Team Management Profile (TMP).


Learning Process


Our action learning Diploma process involves approximately 15 instructor-based training days spread over 15 months.

Topics include:

  1. Strategy development
  2. CX, satisfaction and retention
  3. Interpreting KPI’s
  4. Leadership and change
  5. Emotional intelligence
  6. Team engagement
  7. Project management
  8. Operations management
  9. Quality management
  10. Continuous improvement
  11. Marketing and customer relationship management
  12. Financial management
  13. Communicating with influence

Leadership and Management Cert IV *

Over the past 30 years Boyle Consulting has developed the skills of thousands of junior and middle managers and transformed them into effective leaders.

Our Cert IV Leadership and Management program is perfect for junior to middle level managers and supervisors who are responsible for 1-10 direct reports.

The interactive, engaging and fun program focuses on the implementation of smaller work development and produces tangible results.

12-month program


  • Personal development
    • Emotional intelligence
    • Leading others
    • Presentation skills
  • Business Development
    • Change management
    • Business planning
    • Creating a customer centric culture
    • Developing a ‘lean’ operation

* Both courses are offered through a partnering agreement with Adapt Education (RTO #32452).
All training, assessment and student support for these courses is provided by Boyle Consulting with the certificate being issued by Adapt Education.

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