{"id":80626,"date":"2019-03-28T03:33:13","date_gmt":"2019-03-28T03:33:13","guid":{"rendered":"http:\/\/dev.boyleconsulting.com.au\/wordpress\/?post_type=portfolio&p=80626"},"modified":"2022-08-01T12:28:08","modified_gmt":"2022-08-01T02:28:08","slug":"customer-experience-case-study-reseller-profitability","status":"publish","type":"portfolio","link":"https:\/\/boyleconsulting.com.au\/portfolio\/customer-experience-case-study-reseller-profitability\/","title":{"rendered":"Customer Experience and Profitability"},"content":{"rendered":"

[vc_row row_height_percent=”20″ back_image=”80306″ overlay_color=”color-nhtu” overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ override_padding=”yes” column_padding=”2″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ width=”1\/1″][vc_custom_heading text_color=”color-xsdn”]Customer Experience 6 (CX)[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_empty_space empty_h=”3″][vc_gallery el_id=”gallery-195888″ type=”carousel” medias=”79586″ carousel_lg=”1″ carousel_md=”1″ carousel_sm=”1″ gutter_size=”3″ carousel_interval=”3000″ carousel_navspeed=”400″ stage_padding=”0″ single_overlay_opacity=”50″ single_padding=”2″][\/vc_column][vc_column width=”1\/2″][vc_empty_space][vc_column_text]<\/p>\n

Customer Experience and Profitability<\/h5>\n

[\/vc_column_text][vc_separator][vc_row_inner][vc_column_inner width=”1\/4″][vc_custom_heading heading_semantic=”h6″ text_size=”h6″]Situation[\/vc_custom_heading][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]A large reseller network sought improved cusotmer experience (CX), cusotmer service devlivery overall and efficiency from productive teams to increase profitability.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/4″][vc_custom_heading heading_semantic=”h6″ text_size=”h6″]Our Work[\/vc_custom_heading][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]Boyle Consulting delivered onsite coaching to key department personnel and frontline team members.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ width=”1\/4″][vc_custom_heading heading_semantic=”h6″ text_size=”h6″]Outcomes[\/vc_custom_heading][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]Net Promoter score improvement increased from <\/span>-25 to +50 in 12 months.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”5″ bottom_padding=”5″ back_color=”color-xsdn” overlay_alpha=”100″ equal_height=”yes” gutter_size=”0″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ style=”inherited” row_name=”Our Team”][vc_column column_width_percent=”100″ position_horizontal=”left” position_vertical=”middle” align_horizontal=”align_center” override_padding=”yes” column_padding=”0″ style=”light” overlay_alpha=”100″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″][vc_custom_heading]Further Case Studies<\/span>[\/vc_custom_heading][uncode_index el_id=”index-1117486329″ index_type=”carousel” loop=”size:12|order_by:date|post_type:portfolio” carousel_lg=”3″ carousel_md=”3″ carousel_sm=”1″ gutter_size=”3″ post_items=”title,media,text,link,author,date,category,extra” page_items=”title,media,text,category” product_items=”title,media,text,category,price” portfolio_items=”media|featured|onpost|original,title” carousel_height=”equal” carousel_interval=”3000″ carousel_navspeed=”400″ carousel_dots=”yes” carousel_dots_space=”yes” carousel_dots_mobile=”yes” stage_padding=”0″ single_overlay_color=”color-lxmt” single_overlay_opacity=”50″ single_text_anim_type=”btt” single_image_anim_move=”yes” single_padding=”1″ single_text_reduced=”yes” single_title_dimension=”h6″ single_border=”yes” single_css_animation=”bottom-t-top” single_animation_delay=”200″ filtering_menu=”inline” single_block_click=”” single_text_hover=”” single_no_background=”yes” single_title_uppercase=”” single_title_serif=”” single_title_divider=”” single_half_padding=”yes” single_title_bold=”yes” footer_position=”left” carousel_rtl=”” single_icon=”fa fa-plus2″][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row row_height_percent=”20″ back_image=”80306″ overlay_color=”color-nhtu” overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ override_padding=”yes” column_padding=”2″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ […]<\/p>\n","protected":false},"author":5,"featured_media":80912,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"portfolio_category":[],"acf":[],"yoast_head":"\nCustomer Experience and Profitability Case Study | Boyle Consulting<\/title>\n<meta name=\"description\" content=\"Reseller Network Case Study: Boyle Consulting providing onsite coaching to key department personnel and frontline team members.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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