{"id":82840,"date":"2021-03-29T09:19:50","date_gmt":"2021-03-28T23:19:50","guid":{"rendered":"https:\/\/boyleconsulting.com.au\/?page_id=82840"},"modified":"2022-08-01T11:46:10","modified_gmt":"2022-08-01T01:46:10","slug":"research","status":"publish","type":"page","link":"https:\/\/boyleconsulting.com.au\/research\/","title":{"rendered":"Research"},"content":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_empty_space empty_h=”0″][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_icon position=”left” icon=”fa fa-search2″ icon_color=”color-154014″ size=”fa-4x” text_lead=”yes”]Boyle Consulting regularly conducts research into customer service delivery and leadership development trends and what experience customers are looking for from a service provider<\/span>.<\/span>[\/vc_icon][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ align_horizontal=”align_right” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/4″][vc_single_image media=”82836″ media_width_percent=”85″ alignment=”right”][\/vc_column][vc_column width=”1\/4″][vc_custom_heading heading_semantic=”h4″ text_size=”h5″ text_weight=”300″ separator=”yes” subheading=”This research summarises our review of 26 Australian mechanical workplaces to establish what team members say about their work environment.”]Employee Engagement Survey:<\/strong><\/p>\n

Key findings for leaders[\/vc_custom_heading][vc_button button_color=”accent” radius=”btn-circle” border_width=”0″ link=”url:http%3A%2F%2Fboyleconsulting.com.au%2F%3Fpost_type%3Dpopup%26p%3D83058|title:Research%20Page%20Engagement%20Survey||” el_id=”employee-engagement-download” media_lightbox=”82900″]Download[\/vc_button][\/vc_column][vc_column width=”1\/4″][vc_raw_js]JTNDc2NyaXB0JTIwdHlwZSUzRCUyMnRleHQlMkZqYXZhc2NyaXB0JTIyJTNFJTIwJTBBZG9jdW1lbnQuZ2V0RWxlbWVudHNCeUNsYXNzTmFtZSUyOCUyMnNtYWNrX3dpZGdldF9idXR0b25zJTIyJTI5Lm9uY2xpY2slMjAlM0QlMjBmdW5jdGlvbiUyOCUyOSU3QiUwQXdpbmRvdy5vcGVuJTI4JTI3aHR0cHMlM0ElMkYlMkZ3d3cuYm95bGVjb25zdWx0aW5nLmNvbS5hdSUyRndwLWNvbnRlbnQlMkZ1cGxvYWRzJTJGMjAyMSUyRjA0JTJGRW5nYWdlbWVudC1TdXJ2ZXkucGRmJTIwX2JsYW5rJTI3JTJDJTIwJTI3X2JsYW5rJTI3JTI5JTNCJTBBJTdEJTBBJTNDJTJGc2NyaXB0JTNF[\/vc_raw_js][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_separator][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column width=”1\/4″][vc_single_image media=”81440″ media_width_percent=”85″ alignment=”right”][\/vc_column][vc_column width=”1\/4″][vc_custom_heading heading_semantic=”h4″ text_size=”h5″ text_weight=”300″ separator=”yes” subheading=”Boyle Consulting’s CX consultants asked Managers the best ways to increase customer service retention. You can discover the findings by downloading the below report.”]Service Customer Experience: <\/strong><\/p>\n

Service Retention Survey<\/span>[\/vc_custom_heading][vc_button button_color=”accent” radius=”btn-circle” border_width=”0″ link=”url:%2Fwp-content%2Fuploads%2F2019%2F04%2FRetention-Survey.pdf||target:%20_blank|”]Download[\/vc_button][\/vc_column][vc_column width=”1\/4″][vc_single_image media=”81314″ media_width_percent=”85″ alignment=”right”][\/vc_column][vc_column width=”1\/4″][vc_custom_heading heading_semantic=”h4″ text_size=”h5″ text_weight=”300″ separator=”yes” subheading=”Boyle Consulting discovered some surprising insights relating to the purchasing and buying habits of new vehicle customers. Download the report below.”]Sales Customer Experience:<\/strong><\/p>\n

New Vehicle Sales Index<\/span>[\/vc_custom_heading][vc_button button_color=”accent” radius=”btn-circle” border_width=”0″ link=”url:%2Fwp-content%2Fuploads%2F2019%2F07%2FBC_NewVehicleSalesIndex.pdf||target:%20_blank|”]Download[\/vc_button][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ back_color=”color-lxmt” overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column width=”1\/2″][vc_empty_space][vc_custom_heading text_size=”h3″ text_weight=”300″ text_color=”color-prif”]Do you need Boyle Consulting’s help?[\/vc_custom_heading][vc_empty_space empty_h=”2″][\/vc_column][vc_column width=”1\/2″][vc_empty_space][vc_button button_color=”accent” radius=”btn-circle” border_width=”0″ link=”url:http%3A%2F%2Fboyleconsulting.com.au%2Fcontact%2F|title:Contact|target:%20_blank|”]Get in touch[\/vc_button][vc_empty_space empty_h=”2″][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_empty_space empty_h=”0″][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_icon position=”left” icon=”fa fa-search2″ icon_color=”color-154014″ size=”fa-4x” text_lead=”yes”]Boyle Consulting […]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"acf":[],"yoast_head":"\nResearch | Boyle Consulting<\/title>\n<meta name=\"description\" content=\"Boyle Consulting Research: Customer behaviour trends and the experiences customers are looking for from service providers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/boyleconsulting.com.au\/research\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Research | Boyle Consulting\" \/>\n<meta property=\"og:description\" content=\"Boyle Consulting Research: Customer behaviour trends and the experiences customers are looking for from service providers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/boyleconsulting.com.au\/research\/\" \/>\n<meta property=\"og:site_name\" content=\"Boyle Consulting\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-01T01:46:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/boyleconsulting.com.au\/research\/\",\"url\":\"https:\/\/boyleconsulting.com.au\/research\/\",\"name\":\"Research | Boyle Consulting\",\"isPartOf\":{\"@id\":\"https:\/\/boyleconsulting.com.au\/#website\"},\"datePublished\":\"2021-03-28T23:19:50+00:00\",\"dateModified\":\"2022-08-01T01:46:10+00:00\",\"description\":\"Boyle Consulting Research: Customer behaviour trends and the experiences customers are looking for from service providers.\",\"breadcrumb\":{\"@id\":\"https:\/\/boyleconsulting.com.au\/research\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/boyleconsulting.com.au\/research\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/boyleconsulting.com.au\/research\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/boyleconsulting.com.au\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Research\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/boyleconsulting.com.au\/#website\",\"url\":\"https:\/\/boyleconsulting.com.au\/\",\"name\":\"Boyle Consulting\",\"description\":\"Developing Leaders\",\"publisher\":{\"@id\":\"https:\/\/boyleconsulting.com.au\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/boyleconsulting.com.au\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/boyleconsulting.com.au\/#organization\",\"name\":\"Boyle Consulting\",\"url\":\"https:\/\/boyleconsulting.com.au\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/boyleconsulting.com.au\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/boyleconsulting.com.au\/wp-content\/uploads\/2022\/03\/boyle_consulting_website_content_your_logo_490238_0-uai-720x240-1.png\",\"contentUrl\":\"https:\/\/boyleconsulting.com.au\/wp-content\/uploads\/2022\/03\/boyle_consulting_website_content_your_logo_490238_0-uai-720x240-1.png\",\"width\":720,\"height\":240,\"caption\":\"Boyle Consulting\"},\"image\":{\"@id\":\"https:\/\/boyleconsulting.com.au\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Research | Boyle Consulting","description":"Boyle Consulting Research: Customer behaviour trends and the experiences customers are looking for from service providers.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/boyleconsulting.com.au\/research\/","og_locale":"en_US","og_type":"article","og_title":"Research | Boyle Consulting","og_description":"Boyle Consulting Research: Customer behaviour trends and the experiences customers are looking for from service providers.","og_url":"https:\/\/boyleconsulting.com.au\/research\/","og_site_name":"Boyle Consulting","article_modified_time":"2022-08-01T01:46:10+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/boyleconsulting.com.au\/research\/","url":"https:\/\/boyleconsulting.com.au\/research\/","name":"Research | Boyle Consulting","isPartOf":{"@id":"https:\/\/boyleconsulting.com.au\/#website"},"datePublished":"2021-03-28T23:19:50+00:00","dateModified":"2022-08-01T01:46:10+00:00","description":"Boyle Consulting Research: Customer behaviour trends and the experiences customers are looking for from service providers.","breadcrumb":{"@id":"https:\/\/boyleconsulting.com.au\/research\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/boyleconsulting.com.au\/research\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/boyleconsulting.com.au\/research\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/boyleconsulting.com.au\/"},{"@type":"ListItem","position":2,"name":"Research"}]},{"@type":"WebSite","@id":"https:\/\/boyleconsulting.com.au\/#website","url":"https:\/\/boyleconsulting.com.au\/","name":"Boyle Consulting","description":"Developing Leaders","publisher":{"@id":"https:\/\/boyleconsulting.com.au\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/boyleconsulting.com.au\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/boyleconsulting.com.au\/#organization","name":"Boyle Consulting","url":"https:\/\/boyleconsulting.com.au\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/boyleconsulting.com.au\/#\/schema\/logo\/image\/","url":"https:\/\/boyleconsulting.com.au\/wp-content\/uploads\/2022\/03\/boyle_consulting_website_content_your_logo_490238_0-uai-720x240-1.png","contentUrl":"https:\/\/boyleconsulting.com.au\/wp-content\/uploads\/2022\/03\/boyle_consulting_website_content_your_logo_490238_0-uai-720x240-1.png","width":720,"height":240,"caption":"Boyle Consulting"},"image":{"@id":"https:\/\/boyleconsulting.com.au\/#\/schema\/logo\/image\/"}}]}},"publishpress_future_action":{"enabled":false,"date":"2024-05-18 03:52:03","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"page_category"},"_links":{"self":[{"href":"https:\/\/boyleconsulting.com.au\/wp-json\/wp\/v2\/pages\/82840"}],"collection":[{"href":"https:\/\/boyleconsulting.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boyleconsulting.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boyleconsulting.com.au\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/boyleconsulting.com.au\/wp-json\/wp\/v2\/comments?post=82840"}],"version-history":[{"count":5,"href":"https:\/\/boyleconsulting.com.au\/wp-json\/wp\/v2\/pages\/82840\/revisions"}],"predecessor-version":[{"id":83253,"href":"https:\/\/boyleconsulting.com.au\/wp-json\/wp\/v2\/pages\/82840\/revisions\/83253"}],"wp:attachment":[{"href":"https:\/\/boyleconsulting.com.au\/wp-json\/wp\/v2\/media?parent=82840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}