Customer Experience 5 (CX)

Customer Experience Automotive

Situation

A top ten automotive company wanted to improve its CX in service departments.

Our Work

Boyle Consulting developed an Australia-wide, customised training program which allowed Service Advisors to better manage customers and promote the value of its service and parts offering.

Outcomes

Over a six-month period, CSI results increased 2.5 per cent and value for money increased 3.3 per cent.