Leadership

Organisations, departments and teams need leaders that can clearly communicate the vision and goals on an organisation and engage with their people to inspire positive activity.

Boyle Consulting’s leadership training builds the competency and confidence of existing and emerging leaders by exploring the required skills and mindset of today’s leader.

Business Planning Training

Successful business results rarely happen by accident. There is usually a plan supporting the success.

Boyle Consulting’s Business Planning Training provides a proven process to build relevant, practical plans in real time. Setting the vision and goals, identifying market opportunities and an understanding the competition help formulate a plan to meet these opportunities.

Interpersonal Skills

Business is about people. The ability to be able to connect and build strong mutually beneficial relationships sets the foundation for success.  From essential communication skills (questioning, listening, responding) to understanding and appreciating, personality differences (DISC – Dominance, Influence, Steadiness, and Conscientiousness, Myers-Briggs Type Indicator, etc.) our training provides practical tools and tips for frontline people through to Senior Managers.

Customer Experience (CX)

This education builds for moments of truth, exceeding expectations to customer satisfaction, retention and loyalty.

Customer Communications

This training addresses all aspects of customer communications from telephone contact, face to face, greeting, universally safe things to say, questioning and managing conflict.

Marketing

This training encourages two eyes on the voice of the customer, and one on the competition. It builds on the traditional 4P’s (price, product, promotion and place) to embrace contemporary issues such as customer relationship management, data base, electronic digital mail (EDM), internet presence and other promotional means.

Financial

With our partners, Boyle Consulting has the capability to address financial issues from basic accounting for non-accountants through to advanced financial management, tax, fraud, succession and financial planning.

Operational

Because operation and IT can strongly impact the CX, we have extensive operational modules based on our on-site consulting learnings over many years and operations.

5S

Our modules provide a deep dive into what 5S (Sort, Set in Order, Shine, Standardize, and Sustain) is and how to implement and sustain it across a large organisation or network.

Selling Skills

The ability to sell products and services is a key competence in any organisation. Our sales training takes a consultative approach to fully understand the customer’s needs, relevant solutions and how to manage concerns.

To be effective, sales people need to be organised in setting clear goals, planning their territories and prioritising their time.

Project Teams

This training teaches participants how to harness the power of ‘project teams’.  It covers how to set them up and processes to manage and sustain them to achieve top results.

Continuous Improvement

This training explains what continuous improvement is, its benefits, how to implement an effective continuous improvement process from fishbone to data collection, analysis and action.  We explain PDCA.