/

Parts

The dealership stops without its parts department.

 

Without Parts - everything stops! Understand all Parts KPI's and how to maximise parts performance in a busy dealership environment.

Boyle Academy parts development programs will help your people maximise parts internal and trade sales, parts fill rates and parts profitability.

Picking Parts.jpg

 

Parts Management Development

Increasing Operational Profit (Parts)

Parts Departments require considerable resources to operate including people, buildings and space, binning, parts inventory, equipment, computer systems and training. To maximise the returns (profits) on the investment made by the business owners, these resources need to be managed effectively. The module is designed to improve the business awareness and effectiveness of Parts Managers and supervisors in understanding and managing the parts department.

Leading the Parts Team

This module examines the outcomes required of Parts Managers and Supervisors to promote teamwork to plan for and achieve goals. It involves developing team plans to meet expected outcomes, leading work teams and working proactively with senior management. This module also specifies the outcomes required of frontline managers to determine individual and team development needs and facilitate the development of work groups.

Parts Sales & Marketing Strategies

Preparing, developing and implementing parts sales and marketing plan is an important skill for Parts Managers. This involves ensuring we have the right products and services, pricing, and promotional activities that attracts current customers (Trade, Retail, Internal) as well as prospective customers. It is then backing this up with a level of customer service that meets and exceeds customer expectations. This module examines processes and best practice for retaining existing customers and marketing to attract new customers.

Parts Inventory Management

Parts Inventory Management

Parts Managers are responsible for the significant investment the Dealer has in parts inventory. Having the right parts on the shelf in the right quantity, at the right time and price can impact on overall parts department performance.

Parts Trade Sales Representative

Consultative Selling to the Parts Trade

While the vision is to increase parts sales via increased retention of customers into dealer service departments the reality is some customers choose aftermarket service providers, particularly when the warranty period has expired. The role of the external sales person is to ensure these customers can still access genuine parts. This module looks at the territory management and selling skills of Parts Trade Sales Representatives.

Negotiation Techniques

Sales People need to deal with a variety of customers in a variety of circumstances. This module examines techniques in influencing and negotiating with others to achieve desired outcomes. It aims to equip parts trade sales people with essential customer handling skills.

Parts Sales and Service Representative (PSSR)

Customer Service & Selling

While the goal is to increase parts sales via increased retention of customers into the service department the reality is some customers choose to maintain equipment themselves and/or utilise independent service providers. The role of external parts sales and service personnel is to ensure these customers can still access genuine parts. This module looks at the customer management and selling skills of Parts Sales and Service Representatives.

Territory Management & Sales Negotiation

Parts Sales and Service Representative need to deal with a variety of customers in a variety of circumstances. This module examines techniques in influencing and negotiating with others to achieve desired outcomes. It aims to equip parts sales and customer service professionals with essential customer handling skills including presenting your solution to a customer.

Parts Advisor/Interpreter Development

Parts Fundamentals & Profitability

To improve the professionalism, confidence and effectiveness of Parts Advisors in understanding the business, managing customer interaction and achieving personal effectiveness. This module provides participants with the fundamentals of how a parts operation runs and key success factors to achieving performance objectives.

Selling Parts & Customer Satisfaction

Frontline parts people occupy important positions because of their frequent contact with customers – retail, internal and trade. Each contact leaves an impression, on the customer, of the whole Dealership – hopefully a positive impression!! The aim of this module is to provide participants with the fundamentals of how interact with customers to achieve strong customer relationships and build parts sales.

Warehouse Operations Management

Warehouse Operations Management

Having a safe, system orientated, process driven, and profitable environment to store and manage spare parts that is both productive and efficient.